Large Vertical Series Lathe Machine VTC800 Vertical CNC Lathe Machine
SERVICE SUPPORT
we KASEN fully dedicated to guiding you, answering your questions and supporting your business. You can rest assured that with DECHANG, you always have a trusted partner to guide you every step of the way. See how our Technical Support services can answer your questions and help you solve your most pressing issues.
1.Warranty
The warranty period is general 13 months after B/L date. During the warranty period, if the parts are damaged because of itself quality problems,except human factors and improper operation, we will provide free replacement parts. Meanwhile, the machine should be under normal operation according to Operation Manual.
2.Quick Response
Our top-notch, expert technical support specialists are there for you seven days a week, 24 hours a day, so you can always count on us to provide help when you need it most.
3.Online Technical Support
On the Whatsapp or Wechat, our technician and sales will deliver solution by taking video and words instructions.
4.Overseas Commissioning and Installation
This is a paid service. If an engineer is required for overseas installation and debugging, please contact the salesperson to obtain the cost
1. Who are we?
Our headquarters is located in Shandong, China. Since 2017, we have sold products to South Asia (70.00%), East Asia (20.00%) and Southeast Asia (10.00%). There are 101-200 people in our office.
2. How can we guarantee the quality?
Before mass production, there is always a pre production sample; Final inspection before shipment;
3. What can you buy from us?
Milling machine, CNC machining center, CNC machine tool, wire cutting machine,Laser cutting machine, etc.
4. Why should you buy from us instead of other suppliers?
The company has three factories in Chinese Mainland. From casting, processing to assembly, the whole production process is fully controlled, which is sufficient to ensure the quality of products.
5. What services can we provide?
Accepted delivery conditions: FOB, CIF;
Accepted payment currency: US, yuan;
Payment method: telegraphic transfer, letter of credit, D/P, D/A;
Languages: English, Chinese, Russian